Coronavirus COVID-19 updates

Last updated: 1st October 2020

We're fully operational and have been experiencing record demand for our services since re-opening on 1st June 2020 after the UK Lockdown.


We are operating a COVID-Secure site with multiple new procedures to enhance safety.
including:
  • Face Masks are mandatory when you visit. (Free masks are available).
  • 1 Household allowed in reception at one time.
  • Reception area is fully cordoned off to keep customers/staff separate and safe.
  • Touch-free Hand Sanitizer Stations in operation.
  • Card Machines & Door Handles cleaned between visiting customers.
  • Car Key drop-off and collection baskets to reduce contact.
  • Car Key sanitizing at point of drop-off and again at collection.
  • Vehicle interior protected with Seat, Steering Wheel, Floor, G/knob, H/brake Covers.
  • Staff wear face masks when inside and driving your vehicle.
To limit multiple household interaction, and avoid queues: 
We're issuing strict DROP-OFF and COLLECTION time slots.
If you have been given a time slot please do try your best to adhere to this for the safety of everyone.

To reiterate: 
Phones:
We are currently experiencing record demand which includes many more phone calls than usual. This means you may not get through on your first attempt. Please try again.
Emails:
We are receiving many more emails than usual. This means we aren't able to respond to every email in a timely manner. If you are waiting for an email response please politely resend this.

Many thanks,

James Redish
Managing Director